Terms of Service

Effective: May 11, 2026 · Version 1.0

PLEASE READ THESE TERMS CAREFULLY. They include a binding individual arbitration provision and class-action waiver in §17 that affect your rights, a limitation of liability in §13 that caps the amounts we can owe you, and an eligibility requirement in §2 that limits who may use the Service.

These Terms of Service (the "Terms") form a binding contract between you and PrepIEP ("we," "our," "us," or "PrepIEP"). PrepIEP is operated by a Massachusetts-based sole proprietor preparing to form a single-member Massachusetts limited liability company. By creating an account, clicking "I agree," or otherwise accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

1. The Service — Educational Reference, Not Legal Advice

PrepIEP is software that helps a parent or legal guardian organize, analyze, and prepare for a child's Individualized Education Program ("IEP") meeting. PrepIEP uses artificial intelligence to extract structure from documents the parent uploads, to generate suggested questions and meeting agendas, and to surface patterns from the parent's own materials.

Locked disclaimer. PrepIEP surfaces patterns and questions for you to raise with your IEP team. Educational reference, not legal advice.

PrepIEP is not a law firm. PrepIEP is not a special-education advocate, evaluator, lawyer, therapist, physician, or licensed clinician. Using the Service does not create an attorney-client relationship, an advocate-client relationship, a doctor-patient relationship, or any other professional or fiduciary relationship between you and PrepIEP. We do not provide legal advice, medical advice, mental-health advice, educational evaluation, or any opinion about the legal merits of your situation. For legal questions, consult a licensed special-education attorney admitted in your state. For medical questions, consult a licensed clinician. For educational evaluation, consult a qualified evaluator or your school's evaluation team.

2. Eligibility

The Service is offered only to natural persons who at the time of registration:

The Service is not available to residents of the European Union, the United Kingdom, the European Economic Area, Switzerland, or Canada. We use a coarse country-level geofence at signup. If you misrepresent your residency or your age, we may suspend or terminate your account without refund and we will not be liable for the consequences of your misrepresentation.

You may not use the Service on behalf of another parent, on behalf of a school, or to process a child's records that you do not have the legal right to possess.

3. Account Registration & Security

You agree to provide accurate registration information and to keep it current. You are responsible for everything that happens under your account, including the actions of anyone you authorize to use it. Notify contact@prepiep.com immediately if you suspect any unauthorized use of your account. We reserve the right to suspend, restrict, or terminate accounts in cases of suspected fraud, abuse, payment failure, or violation of these Terms.

4. Subscription Plans, Pricing, and Auto-Renewal

PrepIEP currently offers a free tier and two paid monthly plans, "Plus" ($5/month) and "Pro" ($10/month), each billed in advance for a one-month subscription term. Current pricing is displayed at the point of checkout and on the public pricing page; pricing displayed at checkout controls.

Auto-renewal disclosure (California Civil Code §17602; California AB 2863). Paid plans automatically renew at the end of each one-month term at the then-current price for the same plan unless you cancel before the end of the current term. By enrolling in a paid plan you authorize us, through Stripe, to charge your payment method on file at the start of each renewal term. Stripe will email you a receipt for each renewal charge containing the renewal date, the renewal amount, the plan being renewed, and a one-click cancellation link to the Stripe Customer Portal.

Price changes at renewal. If we increase the price for your plan, we will notify you by email and in-app at least 30 days before the renewal date so that you have time to cancel without paying the increased price. The renewal email will state the new price and the cancellation link.

Cancellation (California AB 2863, effective July 1, 2025). You may cancel a paid subscription at any time, for any reason or no reason, in any of the following ways — each is available 24 hours a day:

Cancellation takes effect at the end of your current billing month. You retain access to paid features until that date.

5. Refund Policy

Cancel anytime, no prorated refunds. You may cancel a paid subscription at any time from Account → Manage Subscription. Cancellations take effect at the end of your current billing month; we do not prorate or refund the current month, and we do not issue refunds for unused time after cancellation. If you believe you were charged in error, contact contact@prepiep.com and we will investigate in good faith.

We may, at our discretion, issue a refund or credit in cases of demonstrated billing error, demonstrated service unavailability, or demonstrated double-billing.

Disputed charges. If you have a billing question or dispute, please contact contact@prepiep.com first — we will work in good faith to resolve it. Filing a chargeback before contacting us may delay resolution and, if the chargeback is later judged in our favor, may result in account suspension and a re-bill of the disputed amount.

6. Tax Handling

Stated prices do not include applicable sales, use, value-added, goods-and-services, or similar taxes ("Taxes"). To the extent we are required by law to collect Taxes on the Service, those Taxes will be added to your bill at the point of checkout or at the next renewal, as applicable, and remitted by us to the relevant taxing authorities. You are responsible for any other taxes resulting from your use of the Service.

7. Use of the Service

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to use the Service for your personal, non-commercial purpose of preparing for and managing your own child's IEP process.

You will not, and you will not permit anyone else acting on your behalf to:

8. AI Outputs — Verification Required

The Service uses Google's Gemini API to read your uploaded documents and to produce suggested questions, suggested goals, suggested requests, suggested rights questions, and meeting agendas. AI outputs:

You are solely responsible for verifying every AI output against your original IEP, against the underlying source documents, and, where appropriate, against the advice of a qualified professional. Do not take an adverse action with respect to your child — including but not limited to changing placement, refusing services, accepting an IEP amendment, or filing a complaint — based solely on an AI output without independent verification.

We do not represent or warrant that any AI output is accurate, complete, current, suitable for any particular purpose, or compliant with the laws or regulations of any particular jurisdiction. To the extent any state law restricts disclaimers of AI accuracy or imposes a duty of independent verification on the operator (e.g., the Colorado AI Act, SB24-205), we comply with the highest applicable standard.

9. Your Content; License You Grant Us

Your uploaded education records, your prompts, your chat content, and your generated outputs (collectively, "Your Content") remain yours. You grant us a limited license to host, store, transmit, copy, display, and process Your Content solely as necessary to deliver the Service to you, to keep it secure, to make it available to you across devices, and to comply with our legal and recordkeeping obligations described in our Privacy Policy. The license terminates when you delete the content from your account, except for the limited residual rights we need to honor backup-rotation cycles and tax/billing recordkeeping (see Privacy Policy §7).

We do not train AI models on Your Content. See Privacy Policy §3 for the binding "no AI training" commitment.

10. Our Intellectual Property

The Service, including the PrepIEP name and logo, the user interface, the prompt templates, the source code, the model-orchestration logic, and our documentation, is owned by PrepIEP or our licensors and is protected by U.S. and international intellectual-property laws. Except for the limited license granted in §7 to use the Service, nothing in these Terms transfers any of our intellectual-property rights to you. "PrepIEP" is a trademark of PrepIEP. The trademark application is pending; common-law rights are reserved.

11. Feedback

If you send us suggestions, ideas, or feedback about the Service, you grant us a perpetual, worldwide, royalty-free, transferable license to use that feedback to improve the Service, without obligation to compensate or credit you. You agree feedback you send is non-confidential.

12. Disclaimers

The service is provided "as is" and "as available," with all faults and without warranty of any kind. To the maximum extent permitted by applicable law (including UCC §2-316), we, our officers, our agents, our licensors, and our subprocessors disclaim all express, implied, statutory, and other warranties, including without limitation the implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, quiet enjoyment, and any warranties arising out of course of dealing or usage of trade.

We do not warrant that the service will be uninterrupted, secure, free from viruses, free from errors, that defects will be corrected, that AI outputs will be accurate or fit for your purpose, or that the service will meet your requirements. Some jurisdictions do not allow exclusion of certain warranties, in which case the foregoing exclusions apply only to the maximum extent permitted by law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, in no event will PrepIEP, its sole proprietor, its successor LLC, or any of their respective officers, employees, agents, contractors, licensors, or subprocessors be liable to you for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, loss of revenue, loss of business, loss of goodwill, loss of data, or cost of substitute service, however caused and on any theory of liability (whether in contract, tort, strict liability, or otherwise), even if we have been advised of the possibility of such damages.

Our aggregate liability to you for all claims arising out of or relating to the service or these terms, in the aggregate, will not exceed the greater of (a) one hundred U.S. dollars (US$100) or (b) the total fees you actually paid to us for the service in the twelve (12) months immediately preceding the event giving rise to the liability. The existence of more than one claim does not enlarge this cap.

The limitations in this §13 do not apply to (i) liability we cannot disclaim or limit under applicable law (such as gross negligence, willful misconduct, fraud, or, in the case of a consumer in a jurisdiction where such limits are unenforceable, the rights you have as a consumer), or (ii) any party's indemnification obligations in §14.

You acknowledge that we have set our prices and entered into these Terms in reliance on the disclaimers and limitations in §12 and §13, and that they form an essential basis of the bargain between you and us.

14. Indemnification

By you. You will indemnify, defend, and hold harmless PrepIEP, its sole proprietor, its successor LLC, and their respective officers, employees, agents, contractors, and licensors from and against any third-party claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to (i) Your Content, including any claim that Your Content infringes a third party's rights or was uploaded without proper authority; (ii) your violation of these Terms; (iii) your violation of any applicable law; or (iv) your misuse of the Service.

By us. We will indemnify, defend, and hold harmless you from any third-party claim alleging that the Service, as we provide it and as used in accordance with these Terms, infringes that third party's U.S. patent, copyright, or trademark; provided that you (i) promptly notify us in writing of the claim, (ii) give us sole control of the defense and settlement, and (iii) reasonably cooperate with us. Our maximum aggregate obligation under this paragraph, together with any monetary award against us, is subject to the cap in §13.

15. Termination

You may terminate your account at any time from Account → Delete My Account, which initiates the deletion procedure described in our Privacy Policy §7.

We may suspend or terminate your access to the Service, in whole or in part, immediately and without prior notice, if (i) you breach these Terms, (ii) we are required by law or by valid legal process, (iii) we have a reasonable, good-faith belief that your use of the Service creates risk to us, our users, or third parties, or (iv) the Service is being discontinued. If we discontinue the Service or any paid plan, we will give at least 60 days' advance notice and a pro-rated refund for any unused, prepaid portion of your subscription.

Sections that by their nature should survive termination — including §§7 (license restrictions), 9 (your-content license to the extent needed for backup rotation and tax recordkeeping), 10 (our IP), 12 (disclaimers), 13 (limitation of liability), 14 (indemnification), 16 (governing law), 17 (arbitration), and this §15 sentence — survive termination.

16. Governing Law & Venue

These Terms, and any dispute arising out of or relating to them or to the Service, are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws principles, except that the Federal Arbitration Act, 9 U.S.C. §§1 et seq., governs the interpretation and enforceability of the arbitration provisions in §17.

Subject to §17, the exclusive venue for any judicial proceeding allowed under these Terms (such as a small-claims action that you opt out of arbitration to bring) is the state and federal courts located in Suffolk County, Massachusetts. You and we each consent to personal jurisdiction in those courts and waive any objection to venue or convenience.

17. Binding Individual Arbitration; Class-Action Waiver; Mass-Arbitration Protocol

Read this section carefully — it limits your right to a court trial and to a jury trial, and it waives your right to participate in a class action.

17.1 Agreement to arbitrate

Except as provided in §17.5, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, our marketing, our billing, or our handling of your data ("Dispute") will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect ("AAA Consumer Rules"), as modified by this §17. The AAA Consumer Rules are available at adr.org/Consumer. The arbitrator, not any court, has exclusive authority to resolve any Dispute, including any objection to the validity, enforceability, or scope of this arbitration agreement, except that a court of competent jurisdiction has authority to decide any challenge to the §17.2 class-action waiver.

17.2 Class-action and class-arbitration waiver

You and we agree that each may bring claims against the other only in your or our individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, mass (except as provided in §17.4), private-attorney-general, or representative action or proceeding. The arbitrator may not consolidate the claims of more than one person without the written consent of all affected parties and may not preside over any class, collective, consolidated, or representative proceeding. If a court finds that the prohibition on class proceedings in this §17.2 is unenforceable as to any particular claim, then that particular claim must be severed from the arbitration and brought in court — the rest of §17 remains in effect for all other claims.

17.3 Pre-arbitration informal dispute resolution

Before initiating an arbitration, you and we agree to attempt to resolve the Dispute informally for at least sixty (60) days after written notice describing the Dispute is delivered to the other side. Notice to us must be sent to contact@prepiep.com and must include your name, your account email, a description of the Dispute, and the relief you seek. Notice to you will be sent to the email associated with your account. If we are unable to resolve the Dispute within the 60-day period, either party may initiate arbitration. The 60-day period is a condition precedent to arbitration; any statute of limitations is tolled during it.

17.4 Mass-arbitration protocol

If twenty-five (25) or more individual arbitration demands raising substantially similar claims are filed against us by or with the assistance of the same law firm or coordinated group of law firms within a sixty (60) day window ("Mass Filing"), the following procedure applies in place of the AAA's standard intake:

  1. Bellwether selection. Within thirty (30) days after the AAA confirms a Mass Filing, claimants' counsel and we will each select up to ten (10) bellwether cases (twenty (20) total) to proceed first as individual arbitrations under the AAA Consumer Rules. The remaining cases are stayed.
  2. Bellwether arbitration. Each bellwether proceeds individually before its own arbitrator. The bellwethers are scheduled in tranches of no more than five (5) at a time. Filing fees for the bellwethers are paid as they would be under the AAA Consumer Rules. The remaining cases continue to be stayed.
  3. Mediation after bellwethers. Within forty-five (45) days after the last bellwether award is issued, claimants' counsel and we will participate in a single global mediation session with a mutually agreed AAA-approved mediator to attempt resolution of the remaining stayed cases. Costs of the mediator are split 50/50.
  4. Resumption of stayed cases. If global mediation does not resolve a stayed case within sixty (60) days after the mediation session, that case proceeds individually under the AAA Consumer Rules in tranches of up to twenty (20) at a time. Filing fees for those cases revive.
  5. No filing-fee tactic. The parties agree that the purpose of this protocol is to resolve disputes on the merits and not to weaponize filing fees on either side. Neither party will object to the AAA's exercise of its administrative discretion to stage filing fees in line with the bellwether-and-tranche structure above. To the extent the AAA declines to administer this protocol, the same protocol applies before JAMS or, if JAMS also declines, before any other neutral arbitration administrator the parties select by mutual agreement.
  6. Statute of limitations tolling. The statute of limitations for any stayed case is tolled from the date the demand is filed until the date the case is no longer stayed.

The mass-arbitration protocol in this §17.4 is severable. If a court of competent jurisdiction holds it unenforceable, the protocol is severed and the rest of §17 remains in effect.

17.5 Carve-outs

The arbitration agreement does not apply to (i) actions to enforce or protect intellectual-property rights through injunctive or other equitable relief, (ii) small-claims-court actions in any state where small-claims jurisdiction is available, provided the action remains in small-claims court and does not seek class treatment, or (iii) any claim that applicable law expressly forbids being compelled to arbitration.

17.6 Right to opt out

You may opt out of this arbitration agreement by emailing contact@prepiep.com within thirty (30) days of the date you first accept these Terms, with subject line "Arbitration opt-out" and including your account email and the date you first accepted these Terms. An opt-out is effective only if it complies with this paragraph. Opting out does not affect any other provision of these Terms.

17.7 Severability of arbitration provision

If any portion of this §17 is found to be void or unenforceable, that portion is severed and the remainder of §17 continues to apply to the maximum extent permitted by law, except that if the §17.2 class-action waiver is found void, all of §17 is void.

18. DMCA & Copyright

If you believe that material on the Service infringes your copyright, please send a notice that complies with 17 U.S.C. §512(c) to our designated agent at contact@prepiep.com. The notice must include: (i) a physical or electronic signature of the copyright owner or authorized agent; (ii) identification of the copyrighted work claimed to be infringed; (iii) identification of the material that is claimed to be infringing and that is to be removed, with information sufficient to locate it; (iv) your contact information; (v) a statement that you have a good-faith belief that the use is not authorized; and (vi) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on the copyright owner's behalf. Counter-notices may be sent to the same address. We may terminate the accounts of repeat infringers.

19. Export Controls & Sanctions

You represent that you are not located in, under the control of, or a national or resident of any country, region, or list subject to comprehensive U.S. trade sanctions (currently including Cuba, Iran, North Korea, Syria, the Crimea, Donetsk, and Luhansk regions of Ukraine), and that you are not on the U.S. Department of the Treasury Office of Foreign Assets Control's Specially Designated Nationals list, the U.S. Department of Commerce's Denied Persons list, or any equivalent list. You agree not to export, re-export, transfer, or use the Service in violation of any U.S. or other applicable export-control or sanctions law.

20. Changes to These Terms

We may update these Terms from time to time. If we make a material change, we will (i) update the "Effective" date and version number at the top, (ii) post the prior version at prepiep.com/terms/v<previous-version> for archival purposes, (iii) provide at least 30 days' advance notice via email and an in-app notice before the new version takes effect, and (iv) for changes that meaningfully expand your obligations, alter the arbitration agreement, change the limitation of liability, or change the price of your plan, ask you to re-acknowledge the Terms at next sign-in. Continued use of the Service after the new effective date constitutes acceptance of the updated Terms unless an explicit re-acknowledgement was required.

Non-material changes (typos, clarifications, link fixes) take effect on posting and are reflected in the version number's minor digit.

21. Miscellaneous

22. Contact

If you have questions about these Terms, please contact us:

Effective: May 11, 2026 · Version 1.0. Prior versions are archived at prepiep.com/terms/v<version>.