Export or delete your data
You own your data. PrepIEP gives you product controls for generated downloads and account deletion, plus a support path for complete privacy exports.
Request a complete export
Email contact@prepiep.com from the address on your account with the subject "Data export." We will send a portable copy of the personal information and education-record content we hold within 45 days. Meeting Packs and other generated files remain downloadable through their normal product flows where supported.
Delete a single document
From the Documents tab, use the available delete control for the document or workspace. The document is removed from the primary store and propagates to encrypted backups on the normal backup-rotation cycle. If you do not see the control you need, email contact@prepiep.com and we will process the request manually.
Delete your entire account
Open Account → Delete Account. Confirm with your email address and reauthenticate with your sign-in provider. Deletion starts removing active account data and may retry incomplete steps. Database and storage recovery windows can last seven days; minimal receipts and security logs may remain separately. Account deletion also removes attributable active AI records. See Privacy Policy §§7 and 10 for the current scope.
Stripe billing records
If you had a paid plan, your Stripe customer record is retained for 7 years to comply with U.S. tax and financial recordkeeping requirements. This contains your billing email, charge history, and country — not your IEP content. Per Privacy Policy §7.
The 90-day AI defensive record
Active AI records expire after at most 90 days through automatic expiry and scheduled cleanup. Account deletion also removes attributable active AI, audit, feedback and chat records; it does not wait for the 90-day expiry. See Privacy Policy §§7 and 10.
California, CCPA, and other privacy rights
California residents have additional rights (access, deletion, correction, portability, opt-out, and limitation of use of sensitive PI). Use the in-app controls where available or email contact@prepiep.com. Per Privacy Policy §9.