Help Center

Short, practical answers to the most common questions. If you don't find what you need, email contact@prepiep.com — a real person reads every message.

Getting started

• Upload your IEP
• What the Advisor is and how to use it
• Why the Advisor sometimes gets things wrong (and how to flag it)

Plans & billing

• Free vs Plus vs Pro
• Cancel or change your plan
• Request a refund

Privacy & data

• Where your data is stored and who can see it
• Export or delete your data

Using PrepIEP

• Generate a Meeting Pack
• What to do before an IEP meeting
• Sign-in troubleshooting
• Contacting your district vs. using PrepIEP