Why the Advisor sometimes gets things wrong

The Advisor is a large-language-model assistant grounded in your IEP plus a curated knowledge base. It is useful for surfacing patterns, drafting questions, and translating jargon. It is also imperfect, and we'd rather tell you that up front than have you discover it the hard way.

The common mistake patterns

Confidently wrong on dates. Models sometimes miscalculate a 30-school-day window or confuse calendar days with school days. Always double-check timelines against the dates printed on your IEP and your district calendar.
Mixing up state-specific terminology. Special-education process names vary by state. The Advisor should use reviewed state terminology only when it has a reviewed source pack, but you should still verify local terms, timelines, and forms.
Overreach on legal questions. If you ask "should I file a due-process complaint?", the Advisor will outline the process but will not — and should not — predict an outcome. That's a question for an attorney.
Old guidance. The knowledge base is curated to a date; if DESE updates a policy memo after that date, the Advisor won't know yet. Always confirm time-sensitive guidance with a current source.

What to do when it's wrong

Hit the thumbs-down on the message and pick a reason — Inaccurate, Unsafe, Unclear, or Other. Add a one-line comment if you can. Every flag is anchored to the exact prompt version the Advisor used, which lets us iterate without losing the original context. Flags directly feed prompt updates.

What we're doing about it

We retain a 90-day defensive record of each AI exchange (per our Privacy Policy §10) so we can audit and iterate. A small group of domain-expert reviewers reads flagged exchanges on a regular cadence and feeds verdicts back into prompt iteration.

When in doubt: PrepIEP is a starting point, not the final word. Use the Advisor to come in prepared, then trust the people in the room with your child.