Why the Advisor sometimes gets things wrong

The Advisor is a large-language-model assistant grounded in your IEP plus a curated knowledge base. It is useful for surfacing patterns, drafting questions, and translating jargon. It is also imperfect, and we'd rather tell you that up front than have you discover it the hard way.

The common mistake patterns

Confidently wrong on dates. Models sometimes miscalculate a 30-school-day window or confuse calendar days with school days. Always double-check timelines against the dates printed on your IEP and your district calendar.
Mixing up state-specific terminology. Special-education process names vary by state. The Advisor should use reviewed state terminology only when it has a reviewed source pack, but you should still verify local terms, timelines, and forms.
Overreach on legal questions. If you ask "should I file a due-process complaint?", the Advisor will outline the process but will not — and should not — predict an outcome. That's a question for an attorney.
Old guidance. The knowledge base is curated to a date; if DESE updates a policy memo after that date, the Advisor won't know yet. Always confirm time-sensitive guidance with a current source.

What to do when it's wrong

Hit the thumbs-down on the message and pick a reason — Inaccurate, Unsafe, Unclear, or Other. Add a one-line comment if you can. Every flag is anchored to the exact prompt version the Advisor used, which lets us investigate the interaction without losing the original context. Flags may be reviewed for prompt and safety updates.

What we're doing about it

We retain a restricted 90-day defensive and service-quality record of each AI exchange (per our Privacy Policy §10). A limited number of authorized reviewers may examine interactions, including exchanges users flag, solely to identify errors and improve PrepIEP's prompt templates, safety rules, and product behavior. This review does not train or fine-tune the underlying Gemini models.

When in doubt: PrepIEP is a starting point, not the final word. Use the Advisor to come in prepared, then trust the people in the room with your child.